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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@zoomhit.ca. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@zoomhit.ca.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returns on Buy 2 Get 1 FREE Orders

If you wish to return one item that was part of our Buy 2 Get 1 FREE promotion, it will not be eligible for a refund, but it can be returned for an exchange.

If you wish to return two items that were part of our Buy 2 Get 1 FREE promotion, you will be refunded for the value of the 2 items minus the value of the free item.

If you wish to return all three items that were part of our Buy 2 Get 1 FREE promotion, they can be returned for a full refund or exchange.

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